Basic negotiation skills

Basic negotiation skills is part of Soft sales skills and can be learned and applied in a wide range of activities. Negotiation skills can be of great benefit in resolving any differences that arise between your sales operatives and their counterparties.

Good interpersonal skills of your sales operatives are essential for effective negotiations, both in formal situations and in less formal or one-to-one negotiations.

Objectives:

At the end of this workshop, participants will be able to:

1. Improve their verbal communication and listening skills, including active listening
2. Reduce misunderstanding, using reflection, clarification etc
3. Build stronger working relationships with peers and counterparties
4. Deal with difficult situations